Welcome to the first season of our new podcast. Help- I started a business, now what? At the beginning, there are so many decisions to make and so many things to do. It can feel like everyone else has their business figured out. It’s also really easy to compare your brand new starter business to others that are well established. In this podcast, we will talk about all those hairy first big steps that come with starting a business. Our final episode of the season features Nicole Stevenson of dear handmade life. She will share tips on getting ready for your first craft fair.
Find Nicole at dear handmade life here on Instagram. Check out the podcast on YouTube, Spotify, or read the transcript below. We’ve even included timestamps in case you want to zero in on one part of the show.
Episode Transcription
00:00.00
Amber
Hello and welcome to the “Help I started a business now what?” podcast otherwise known as but now what show and this is our final episode of the season I’m. Oh I know I’m having a lot of fun with them.
00:11.40
Nicole
Such a great title by the way.
00:19.60
Amber
It’s just eventually going to be like welcome to the Now what show is I think what we’ll probably do next season. Today I am privileged to have Nicole from dear handmade life join us with some great advice. Nicole why don’t you tell us what is dear handmade life?
00:36.76
Nicole
Hi everybody I’m Nicole I’m the CEO and creative director at dear handmade life. We produce events and curate community for creatives and creative small business owners. It’s done through an annual conference that we have every spring in Ventura California called Craftcation conference. Where we have over 200 business classes, DIY craft workshops and wellness activities. We also have social gatherings over the course of five days at the beach in California. It’s amazing!
Then we also produce modern makers festival called Patchwork Show. That’s a community festival and market that we do in various cities throughout California and in addition to that we have a podcast and a blog and an online shop and online courses and we have an online community for creative small business owners called dear handmade life the club. Here we offer mentorship and education for creative small business owners.
01:37.34
Amber
Whoa that’s a lot and something you’ve built over a period of years right? So tell us how when did you first start dear handmade life? And how has it evolved a little bit because I think that’s always important for people to hear.
01:53.90
Nicole
Well it started actually with my own personal business. So I had a handmade business that I started in I want to say 1999 maybe 2000. It was over twenty years ago and I was painting at that time. I was making my paintings and selling them at you know, flea markets and church craft holiday craft fairs and office Christmas office parties- anywhere that they would have me I sold my stuff. And it evolved from there into taking those paintings and so painting on canvas and sewing them on purses and then eventually taking those designs and screen printing them on clothes and having a clothing line, doing trade shows and doing a lot of wholesale and retail.
Everything just having kind of a thriving handmade business and then teaching other people craft and business skills. Then just kind of realizing that that was where I wanted to focus my effort was on the teaching side of things. I think it got to the point where I had taken my own handmade business as far as I wanted to take it. I started to really want to help other people be able to do the thing that I did. We all spend most of our waking hours working.
If you do not like what you do for a living. It is impossible to like your life and so I see as a creative person myself that is where that’s where my heart is. Those are the people who I’m drawn to who I want to help. So I started doing that.
At the time I had a business partner who was my aunt and we started Patchwork Show. Just a little craft fair with 20 vendors in the parking lot of her shop. You know we didn’t even know it was going to be something we did more than once. Until we were there and we saw how much people loved it and how well received it was and we knew immediately. Oh we’ve got something here so we kept doing Patchwork Show. You know it took off solely because she and I both had other businesses- I was still doing my clothing line which was called random Nicole – the thing that I had started way back when and then eventually we saw that these vendors at our shows had this need for education and community.
That was how Craftcation conference came about to help them. You know most of these most of us creatives are working alone so we don’t have a water cooler to comiserate to share information to support each other. To say oh yeah, me too I get that – or what did you do about this? Okay, that’s a good idea. So we wanted to find a way to offer that to make that learning curve shorter than it was for us as you know as we started our businesses. That was how Craftcation was born and again it was something that we just thought we’re going to do this thing. We didn’t know it was going to happen more than once and now and that first one was in 2012 so we’re coming up on our eleventh year I think it’s our eleventh conference because we skipped a few because of Covid.
It’s hard to keep track but definitely over 10 and you know it’s just grown there too and I think with everything that I’ve done. It was always um, not necessarily with random Nicole but with Patchwork Show and Craftcation. It was me- Seeing a need in my own community and wishing that there was something there. Then having to make it you know to to fulfill that need.
05:47.31
Amber
Yes, starting to step in and create that thing that you see is missing and it’s an evolution over time as well. Another key thing that I’m hearing you see you didn’t try to launch Craftcation and do the Patchwork shows and all of this at the same time. Part of it was a journey you went on first with your business then discovering, Oh I really like the teaching and then evolving from there. I think that’s an important distinction as well because as new business owners. We could put a lot of pressure on ourself to have to be doing all the things. Like yeah I’m going to sell at craft shows, I’m going to sell online, I’m going to sell wholesale, and in year one and you’re not going to be alive at the end of that.
06:33.15
Nicole
Yeah, and I think I think the other thing is that people think they have to have it all figured out before before they do it. I definitely don’t think that you should jump and the net will appear. I’m not a believer in that. But I think you need to start to weave that net you know from from all of these different things. Then jump but you can’t have everything all figured out.
If you wait until it’s all figured out you’re never going to start- Bottom line. It’s not going to happen. Like when we did the first Craftcation I had never been to a conference as an attendee. I didn’t know what a conference was even supposed to be like- so I Just you know we created what we wanted. Of course we didn’t realize at the time we weren’t going to get to like attend anything. We were doing all the work behind the scenes. But yeah, so I had no idea what I was doing except that I Saw this need. I made what I thought what I wanted as a member of that community and just did it. It took off from there and kind of took on a life of its own.
07:44.71
Amber
So speaking of that building out your first net. Let’s let’s help all the new business owners build out a little bit of their net as you are getting ready for your first craft fair. So you’ve been running Patchwork shows for quite a while. One of the natural first sales points for a lot of creators and artisans is to go to craft fairs and to start to sell there. So why don’t we go through some maybe some dos and don’ts on things people should think about as they prepare to do their first craft fair.
08:17.60
Nicole
Absolutely I think that the first one is to remember what I already said and that you’re never going to be 100 % prepared so know that but prepare as much as you can. Remember that each show is just one show. So if it doesn’t go well, it doesn’t mean what you make is horrible and your business is going to fail. It just means that show might not have been the most successful.
There are also other metrics to look at for a show besides just your sales you know, did you meet other vendors? What did you learn from the experience? You know there’s so many other things to look at. And other kind of benefits you can get from a craft fair.
I think the other thing that I think is really important is to really research the show before you do it. So that means looking at their website, looking at their social media. Their blog. Whatever they have available online to see and if possible go to the show as a customer and look around and ask yourself does it seem like my business would be a good fit at this show? Do these do these people who are walking around this show look like and act like and seem like the type of people who would purchase what I make? That that alone is probably the best piece of advice because I see so often you know a vendor will be at a show and it’s just like what are you doing here? These are not your people.
You know like you’re making this high end you know crystal encrusted something or other and these are a bunch of like gothic hipsters. You know that are looking for you know snarky embroidery. This isn’t the fit for you.
But I think there is a show for everyone. It’s just a matter of finding that show and then you know making a great display. Like putting some time and effort into that it doesn’t need to be super expensive. Just go on Pinterest and you know or Google craft fair booth ideas . There are so many things you could make yourself. So many things you could get on Craigslist or Facebook Marketplace and repaint in your brand colors. Have signage, have a place for people to sign up for your email list at the show. Like use it as an opportunity to build your email list.
You can also use it to build your Instagram or social media following by you know, having a little like photo booth opportunity or doing a giveaway for people who tag you in their in their photos and their stories.
I think the other thing too is to make sure that you have enough inventory. Generally you should have 10 times the amount that you want to sell so let’s just say that you want to make you want to you want to gross $100 at a craft fair. You should have a thousand dollars worth of inventory. So a question I get often is like how much stuff do I need to have so that’s a good litmus test for it.
But also look at that particular show and think about the cost of that show. So you might have a show like I remember when I moved. You know when I was kind of letting go of my business random Nicole. I moved to a new area and there was a farmer’s market that was 2 blocks away from my house and it was only I think three or four hours the booth fee was $25 and it was so easy for me to do it.
I had all this leftover inventory for my business that I was closing so I started doing that market. Now if I went there and I only sold $100 or $200 worth of stuff. It was still a success because my booth fee was twenty five bucks it’s 2 blocks from my house, I had this stuff already that I wanted to get rid of it was only a few hours. There were so many factors that went into that.
However, I’ve done other shows where I’ve had to travel out of town. Get a hotel room. The booth fee was five hundred bucks and at a show like that I’m expecting to do you know over $1000 just to break even so I think considering all of those. All of those different things the ROI is going to be different for every show and the metrics are going to be different for every show.
12:31.57
Amber
I Love that you also talk about making sure you walk around and talk to the other people at the show I think that’s the key one that I’ve noticed when I’ve done some shows. There’s a number of people that don’t talk to anyone and if it’s a slow show too.
It’s good to build those relationships and have those conversations and a lot of that’s where the organic – what shows do you go to – and you start to learn from people too. Especially if you’re new. And there’s people sometimes you can tell you look at the booth and you’re like yep, you’ve been doing this a while.
And look at the booth I always feel like those are really good people to go talk to because they probably know where the best shows are and they probably know the things that you should consider and sometimes those relationships actually are a key.
13:15.62
Nicole
Absolutely.
13:26.66
Amber
In the early days of your business because even just digging around on Google trying to find- oh that is just an exercise in frustration. So other people at these shows- definitely one of your one of your best bets and what other what other tips Do you have for people that are doing for craft fairs? We’ve gotten into some good ones so far you got any other good tricks up your sleeve?
13:51.74
Nicole
Gosh I have so many tricks up my sleeve. It’s hard to think of them all. I do think you know that you have to consider you know, look at how, brick and mortar stores run and think of your booth at the craft fair as a brick and mortar store. Treat it as such so you don’t want to just like throw a piece of fabric on a table you know and put some stuff on there.
Really consider every aspect you know, I talked earlier about your booth display. So consider you know having your stuff at different heights having it on risers having everything branded in your colors having a sign with your business name.
All of that stuff- the same stuff you would have at a brick and mortar store but also think about how they how they lay out. So like consider how you’re laying out your booth is it welcoming? Is there stuff in the way like where is your most expensive stuff? Is your fragile stuff on the end of a table? Is it easy for people to look at things? Are your prices are you know are your prices out? Do you want your prices out or do you want people to ask you? I say have your prices out and some people don’t.
I think it just kind of shortens that you know awkwardness that I don’t want to feel and then when people come into your booth- acknowledge them like I think there’s a line between being a great salesperson and being like that classic stereotype of like a used car salesperson!
So you want to like hey You know, welcome to my booth. But you don’t want to just like they walk in and you’re like hi- Thanks so much for coming to my booth. My name is Nicole and I started this business ten years ago because of my love of yarn and all of my yarns are organic and you know and going on and on and on I will see that happen a lot when I go to a craft fair.
It should be more like- give me a chance to make a connection to your stuff before you give me all that information because it doesn’t mean anything to me yet. You know like I want to connect to connect first and then if this show is slow. I mean just connecting with your customers any way that you can because you don’t know.
Maybe they’re not buying something today. They’re going to buy something later. Make sure they know where to find you and if the show is slow, especially take all the time in the world and listen to your customer. You know I’m not saying to be fake I’m definitely not about that in any way. But find a way to connect with them. Whatever it may be. You know they have a kid who’s 4 you know you you have a kid that’s 4 like oh my gosh. What is your kid up to they watch Paw Patrol? Oh yeah, mine too and just make make that connection.
I’ve had that happen at like a slow show where you know I was just like sitting in my booth like – oh my god I hate this . Then I was like no get up off of your seat, walk around reorganize your booth. You know, even if what you’re doing doesn’t need to be done. Look active, look like you know you’re welcoming and you’re alive in there. Because nobody wants to walk into a booth where somebody’s just sitting you know with their head down in that like depressed Charlie Brown way.
You know nobody wants to go into that they want to go go somewhere exciting and fun and if you have if what you make is portable. By all means like you can have your making stuff in the booth now. There’s a line between getting so engrossed in what you’re doing that you’re not paying attention to your customers. Have it be a conversation piece and a way to invite them into your process.
So make sure that you know you can drop it at any time. Make sure that it’s something that you can do while chatting and use that as a way to draw them into the behind the scenes of your business.
17:33.95
Amber
I Love that idea as well bringing them into the conversation and so I am a food Artisan. So I have a very natural way of getting people into the conversation with would you like a sample and that hooks so many people and then once they’ve sampled it. Then I have a chance to really start explaining my process a little bit and what I’m thinking about. I get to ask them more questions about you know their food style. How they eat.
A big one that I run into is people don’t know what to do with the products. So when you start talking about ways you can use those products and they’re like oh I want this one and now I want this one and maybe this friend needs this one. But we’ve engaged in a conversation so I can understand more about them.
This was where I had learned that so many people wanted four ounce jars and in our local market here everyone does the smallest jar they do is eight ounce and a lot of people do 16 ounce just huge jars of like jams and and other products and we have this huge demographic trend of either people that are widowed or single and a lot of people live alone. An eight ounce jar of jam is a lot of jam. My husband and I can’t eat that much jam.
But quickly I really learned that four ounce was where it was at. It was exactly what you were talking about those conversations with customers. I discovered how many widowers in a lot of cases were buying the products. You could just see the little look on their face. Like oh dinner’s going to be so good when I bring this home right?
That inspires me then as an artist and to really think about that in my craft. Oh well are there other things that would fit these same niches. So I think that exactly what you’re talking about you have to talk to people Otherwise it just it will be a slog.
19:37.58
Nicole
Absolutely.
19:41.14
Amber
So Tell us more about craft fairs. Some shows will just be here register pay your booth fee but then some craft fairs you get into are Juried. Let’s talk a little bit about the difference and what people should think about before applying for a jury show – where you have to submit information well ahead of time. So Can you go into that a little bit.
20:07.16
Nicole
Sure the shows that I run are all juried and most of the shows that I’ve done as a vendor have been juried. The ones that I’ve done that aren’t juried are generally smaller shows with a smaller booth fee. It might be something like- I used to live in LA and there were a lot of like around the holiday times. There were a lot of shows that were in offices because these people were working really they were in the entertainment business. Or the advertising business and they were working like really wacky hours and you know somebody I know knew somebody who worked there and was just like. Hey come set up your stuff during lunch.
Some of those were my best shows ever and those were not juried. It was just kind of like a who do you know situation. Generally speaking once you’re a little more established. Definitely recommend juried shows they tend to having something be curated tends to help the customers who go there know what to expect. Like they know it’s going to be a certain type of quality or a certain type of item if you are applying for a jury show.
Definitely take your time with the application. Make sure that you don’t have a typo in your email address. I can’t tell you how many times I’ve gotten an irate email from someone who was really upset with me. You know, even threatening me you know because they hadn’t gotten their acceptance or decline notice. And you know, maybe it was kind of jerky of me but I would send a screenshot of their typo in their email and I’m like we sent your we sent your email, but you know you typed an n instead of an M so it didn’t It didn’t go to you. You know so just taking your time with application making sure all the information you submit is correct.
Reading it, You know so that you’re not missing anything or doing anything wrong. I mean these juries are often going through hundreds and hundreds of applications. If they ask you to submit only 5 pictures please submit 5- don’t submit 15 you know. If they want more they’ll ask for it.
Then I think having a strong online presence where someone can see what you make and the branding of your business in the blink of an eye is important. Whether it’s your own website Or your Etsy shop or even your Instagram. You don’t have to have a fancy website. You just have to have a place where a jury can go see what you make, get an idea of your business, your branding, all of that in an instant. So they can make a decision because usually that’s what it comes down to is that first. You know they’ll look at your thing. They’re like, yes, this is good for our show or no, this is not a good fit for our show.
It’s never at least with us, never as a jury saying- you know this stuff is bad. It’s just this is not a fit for our show. I know it’s hard not to take it personally. But that’s what it is. I mean ultimately we want the vendors who come to our show to do well at our show. So if we look at something and we’re like- oh this doesn’t really seem like the types of people who come to our show. I don’t think they are going to be interested in this even though it might be a cool thing. It’s not for us. We want them to be successful at the show. So those were those are some things that I would consider if you’re applying to a jury show.
23:33.56
Amber
I think the idea that don’t necessarily take the rejection personally is really wise advice. Especially when you’re starting because there are things that the organizers of that show may know that you don’t know about the audience that comes.
You may have designs where you’re like – oh the people that come to this show are usually 50 and over. That’s a design for a 20 something. We don’t think you’re probably going to do well that doesn’t mean there’s anything wrong with your design. It just means there’s something they know that you don’t. It’s impossible to figure everything out about the shows that even it have existed before. It’s all you know research based unless you’ve been to them like what you talked about. So I think that’s important and why advice like just don’t be offended. It just wasn’t a fit that time or maybe they had too many of a particular category.
You can’t have 50 vendors and all 50 of them are jewelry unless it’s supposed to be a jewelry show. If it’s a craft fair you you have to have a balance of them as well and so you just may not have fit that set and so you keep trying and you move to your next set of shows. I think that that one’s just don’t get disheartened if people say no at the beginning.
24:47.58
Nicole
Absolutely and I read this book and I was just gonna see if I had it in here. But it’s called Playing Big. That’s it Playing Big by Tara More and it’s about your Inner critic. You know, rejection all all kinds of stuff like that. It was a great book but one of the things she says in it is rejection isn’t a judgment on you or what you make.
Rejection is a judgment on whether you fit into whatever. That person, that business, that whatever is looking for at that moment. That’s the only judgment that’s happening there . I think that’s such an important thing to remember with any type of rejection. Whether it’s from a craft show or a romantic you know or whatever the situation may be. It’s just about how you fit into what they’re looking for at that particular moment.
25:39.38
Amber
Wonderful words of advice. Well now tell our watchers, listeners everybody that’s following this podcast. How do they find out more about dear handmade life and everything you have going on?
25:54.72
Nicole
You can find us online at dearhandmadelife.com and that’s dear like you’re writing a letter d e a r and then also we’re mainly- we’re on all the social medias but mainly on Instagram and it’s dear handmade life. And then we also have an Instagram just for our patchwork show for our makers festival that’s called the patchwork show.
26:13.76
Amber
All right? wonderful and thank you so much Nicole for joining us today.
26:18.71
Nicole
Thank you for having me.
We hope you enjoyed this episode on getting ready for your first craft fair.
Want more of the Now What Show? Check out these previous episodes:
Episode 4: How my first wholesale order happened with Livvy Ramos of Fera Fox
Episode 3: Getting your first PR with Stephanie Blanchard
Episode 2: Establishing a web presence with Erica Martin
Episode 1: How I got my first large custom order with Lindy of apothecary 19
Want more craft fair display examples?
If you are looking for more ideas- check out our downloadable with multiple craft fair display examples!